Customers. If you have a customer service question, please select your local Vodafone website from the list below. If you are a customer in the United Kingdom, you can dial 191 from your Vodafone mobile phone or 0333 3040 191 from any other phone.
To switch to 4G, you can buy a new 4G SIM & connection online: Visit Postpaid connection page. Select plan, choose number and enter delivery address. Get your 4G SIM delivered at your doorstep. Or, upgrade an existing non-4G SIM to a 4G SIM, Visit your nearest Vi store. Submit a CAF form with all the necessary documents.
Quick Steps. Go to Vodafone's activation website for your region and select your plan. Provide your SIM number or Activation Key when prompted. Provide any further information that is requested, such as identification details. Submit your request and wait; it may take up to six hours to complete activation. Method 1.
To get a replacement sim that uses the same number as your old one, you can give a ring to 40618 using your current Vodafone device. Make sure to have your date of birth and the pin for your My Vodafone account ready when calling. For a faster replacement, you can visit your nearest Vodafone physical outlet.
Step #1: Know When Your Number Was Deactivated. The first thing you have to do is know when the phone number was deactivated. Then, if the count is more than 90 days, the number has been sent back to the collection of available numbers for users, and it could be taken by someone else. Now, look forward to the next step!
Go to the Vodafone website. Scroll down to the bottom of the page. Look for “ Complaints code ” under “ Help & Support ”. On the page that opens, you will be able to choose the option “ Chat to us ”. Click on the button labelled “ Chat now ”. A pop-up will open in the bottom right corner.
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